Privacy Policy


This privacy policy sets out how Munro Instruments Ltd uses and protects any information that you provide to us. Any personal data that we process is done so in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and any other laws, secondary legislation or regulations applicable in the UK.

Munro Instruments Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified,  it will be used securely and in accordance with this privacy policy.

Having read the policy, if you want to change the way in which we use your data, or if you have a question about how your personal information is used, please contact us using one of the methods below:

This policy is effective from 24 May 2018. We may change this policy from time to time by updating this page. Please check it regularly to understand our practices regarding your personal data.

About Us

Munro Instruments is a limited company registered in England and Wales under number 06965050. Our registered office is at 44-45 Burnt Mill, Elizabeth Way, Harlow, CM20 2HU.

For the purpose of this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the data protection legislation to notify you of the information contained in this privacy notice.

How we may collect your personal data

We obtain personal data about you when:

  • You make an enquiry or request a proposal from us in respect of the products/services we provide;
  • You contact us by email, telephone, post or social media (e.g. when you have a query about our products);
  • You fill in a form on our website (e.g. when requesting a quotation or subscribing to our newsletter);
  • Your place an order with us.

What personal information we may collect

We may collect the following information:

  • Your name, address and job title
  • Your contact information, including your email address and telephone number
  • The information required to generate a quotation, technical proposal or order
  • Our correspondence and communications with you
  • Information from our research surveys and marketing activities
  • Information we receive from third-parties or publicly available sources

What we do with the information we gather

We require this information to understand your needs, improve our products and provide you with a better service. We may use your personal information in the following ways:

  • Internal record keeping (to provide a record of previous quotations, orders and transactions, and to provide you with assistance post-sale)
  • To compile a quotation or order
  • For the performance of a contract
  • To comply with a legal obligation to which we are subject

If we have an existing customer relationship you (i.e you have bought from us in the past or have enquired about buying), we may also use your personal data for our own legitimate interests. These include:

  • Improving our products and services
  • Conducting market research and seeking your thoughts and opinions on the products/services we provide
  • Sending you emails about our company, new product launches, promotions, industry news or other information which we think you may find interesting or useful.

Where we rely on our legitimate interests, we will always ensure that these are fair and genuine and do not override any of your own interests, rights and freedoms which require the protection of personal data.

We will always give you the option of ‘opting out’ and will respect your decision to do so.

We may, in addition, process your personal data for other purposes with your consent. You will have the right to withdraw your consent at any time.

Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

  • the requirements of our business and the services provided;
  • any statutory or legal obligations;
  • the purposes for which we originally collected the personal data;
  • the lawful grounds on which we based our processing;
  • the types of personal data we have collected.

Data Sharing

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law or where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Third-party service providers which may process your personal data include IT and cloud services, professional advisory services, administration services, marketing services and banking services.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data in accordance with the data protection legislation currently in force. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.


We are committed to ensuring that your information is secure. In order to prevent loss, unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at
  • If you believe we are processing your personal information on the basis of a legitimate interest, you may object at any time by writing to us or emailing us at

You may request details of personal information which we hold about you under the Data Protection Act. This is known as a ‘Subject Access’ Request’. A small fee may be payable. If you would like a copy of the information we hold about you, please write to:

Munro Instruments
44-45 Burnt Mill
Elizabeth Way
CM20 2HU

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible using the details above.

We will always prioritise your rights of access, correction, erasure and restriction above our own legitimate interest and will promptly correct any information found to be incorrect or delete it if there is a legal basis for doing so.

How we use cookies on our website

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be posted here. We recommend that you check this page regularly to keep up-to-date. If you have any objections, you must let us know immediately.

The page was last updated on 24 May 2018.